Digital Certificate is an electronic method of guaranteeing your identity to others when doing business on the web.


If you do not have a back up for your certificate you will have to apply for a new digital certificate from Etisalat

To acquire a Business User Digital Certificate for E-Mirsal required to sign and submit for Dubai Trade Portal.

Kindly find the below details

Documents Required: -

1:  Letter of Authorization (Click Here to download the same)

Above document is attached in this mail should be signed by authorized signatory of your company as per the Trade License stating Manager or Local Sponsor or the person holding a Power of Attorney on behalf from the Courts.

2: Copy of Valid Trade License.

3: Clear Passport, Visa and Emirates ID copy of signatory with specimen of his/her signature.

4: Clear Passport copy or Emirates ID of the required user registered with Dubai Trade.

Please send all the above documents to This email address is being protected from spambots. You need JavaScript enabled to view it. and follow the steps mentioned in Section “B” to obtain your digital certificate online without visiting Dubai Customs Office due to Covid-19.

Charges Per Certificate: -


Business User Certificate


1 Year

275 + Vat:13.75 AED

 AED 288.75

2 Year

385 + Vat:19.25  AED

 AED 404.25

3 Years

495 + Vat:24.75  AED

 AED 519.75


Payment to be done by Credit Card during online enrollment or kindly provide us the billing number in order to charge you to your Etisalat working account number.(Cash or CHQ deposit to NBAD Etisalat Account is no more accepted)

Payment Method: -

  1. Payment can be done using the below URL link while online enrollment order: -
  2. If you are not able to pay by online from the above provided link then you have to visit any Etisalat Business Center and inform the staff counter that you’re going to pay for PKI Digital Certificate under MU Code - WIN Cash - PKI Digital Certificate and choose the validity of your certificate whether 1 year, 2 years, or 3 years, kindly provide your company name and your mobile number as a reference.
  3. Once the payment is done please provide us the scan copy of the payment receipt along with the other required documents by email to This email address is being protected from spambots. You need JavaScript enabled to view it.   

While placing order online please ensure that you are applying for a correct name per the user First Name and Last Name matching with his/her Passport or Emirates ID and the same name should be registered with Dubai Trade.

After submitting your documents please follow the given steps: -

1: Using the above link, please enroll for the individual certificate and obtain the order reference number for each user as required.

2: Please provide the certificate reference number by mail to This email address is being protected from spambots. You need JavaScript enabled to view it. for approval.

3: Once approved by Help AG – Etisalat Digital Security - PKI Operation Team, end users will receive a link to download the certificate.

4: Please ensure to take a backup of your certificate. This will help you to restore it, in case your

    certificate is deleted for any reason.        

Please Note: -

  • Digital Certificate once issued cannot be amended or re-issued again for any changes.
  • Digital Certificates cannot be renewed, and only new certificates are issued.
  • Back up of digital certificates to be made by customer after download to avoid loss of private key.
  • Loss or Deletion of digital certificates private key during download or after download is complete responsibility of customer and Etisalat holds no responsibility.

For any clarification and follow up regarding your documents, order and certificate approval status please contact our Help AG – Etisalat Digital Security – PKI Operation Team at 04-44405666 or send email to This email address is being protected from spambots. You need JavaScript enabled to view it.

For any technical enquiries regarding certificate enrollment, downloading and backup of your certificate please call on 8002900 or email to This email address is being protected from spambots. You need JavaScript enabled to view it. .

If there is any further assistance you require please contact PKI Help AG – Etisalat Digital Security – PKI Operation Team.


This message appears when the digital certificate is not linked to the respective

 User-Id You can link the same via the Request -> Manage Digital Certificate service

 -> Select Certificate-> Update certificate.

The digital certificate will be submitted to customs and once approved by customs

 you can use the same to pass declarations.


Kindly contact Etisalat in order to renew your digital certificate


You will be unable to trace agent code for your consignee in case they are not registered

for M2 or you are searching with an incorrect spelling.

A Client Reference number will be useful for declarant to later trace the declaration or for serial wise filling purpose

In order to trace the suspension reason for your declaration – go to Declaration – Track Request, Search for you declaration using the track request number and click on Details. Here you will be able to view the complete reason as well as resubmit declaration with required details

Declarations with payment method as e-payment get submitted to customs for approval first. Once the declaration shows status – payment pending (means declaration approved awaiting payment) you can make payment for the same via the Declaration - e-payment service

This error message occurs when the Rotation number or the BOL number entered is incorrect.

This error message occurs when the M2 code for the consignee, importer or clearing/shipping agent has been entered incorrectly.

This service can be added to a user with (Trader representative role or Broker representative role) not to authorized person role. To add the service, Log in to the main account(authorized user ID) – Click on Request - Amend Profile - Manage Services. Choose the username you want to add this service then click on AMEND SERVICES. Select the role trader/broker then add this option as ACCOUNT STATEMENT.

In this case kindly check your facility details by login with your authorized user ID. Click on Request -> Amend Profile -> View /Amend Facility. You can register your facility from new facility option if it has not registered.

Kindly login with your user ID and click on Request and Click on Manage Digital Certificate.

Click on Select Certificate and click on request approval. If it is renewal, then click on Select Another Certificate.

Your new certificate will be submitted and it will be auto approved within 5-10 minutes.

Please be advised that the error shown below is received only on 2 occasions:

  1. If the certificate is expired
  2. If Mirsal 2 doesn’t find the certificate with the same serial number installed on the system [assuming only 1 certificate is installed].

If multiple certificates are installed on the system and customer selects a certificate with another serial number, the issue will arise as well.

You can not amend. You have to remove association first and then submit new association request.

Yes, once the bill of entry is cleared, you can apply for cancellation online.

Yes, you can install digital certificate in multiple computers if you have back up pfx file.

Amendment is not allowed if declaration is still under processing.

If the declaration is suspended, you can request to update certain information under

track request. If the declaration is approved under cleared status, you can apply for amendment online.

You will require to have M2 code, but you will not need Digital certificate if your clearing

agent is handling the submission of your declaration, but as importer/exporter,you will

be required to provide authorization for the clearing agent to clear on your

behalf, and that is done by logging in to your admin ID using New Association option.

You have to add the same HS code one by one and declaring different country of origins accordingly.

Since the declaration processed was incorrect, you can request the CDM department to

decline your request, but after you provide them the reason of declining.

If the declaration was sent for amendment or cancellation and the status shows it’s

declined, then it’s mean your cancellation or amendment request has been rejected.

It's either this is declined due to non-payment (for bills under epayment) or you have

requested the suspended bill to be declined by CDM.

You will not be required to show Country of Origin certificate since it’s not required for Air shipments.

In case the inspection was not given for the goods, you should initiate inspection request

forCleared declaration online under the service “  initiate inspection cleared Declaration”

then approach therespective Customs inspection centre to make the inspection, since

that will be required when you return backthe goods, to be able to receive return goods


Customs will require in most cases a permit from the authority that restricts the goods

imported, so permit must be ready to be given for customs officers online to give you

approval on the declaration.

Yes you can import your personal goods provided that you acquire a letter from your

sponsor stating that they Will be issuing you a visa. This will be required to be submitted

online as per CDM (Dubai Customs) requirement.

Now clients shall henceforth be able to request amendments to their declarations on

which the payments were made by e-payment option. Any additional charges applicable

on amendment can be paid through the e-payment option. However, there will be no

automatic refunds of excess collections and clients are advised to claim the refund of

such excess collections along with their claim for the refund of deposit.

Option of paying cancellation charges through e-payment is not yet available, and Clients

should make payment of cancellation charges for cancelling e-payment declarations

through cash counters and provide the evidence of payment to CDM.

Yes, Advance Search facility has now been introduced to Mirsal 2, which enable searching

declarations by various criteria and filters. New search criteria includes search by:

  • Declaration
  • General Details
  • Transport Document Number
  • Vehicle Chassis Number
  • Container Number

Yes, Now courier companies can submit High Value amendment or cancellation requests

through Dubai trade UI submission.

Courier can now print declarations in batches by entering the batch number of the submission.

This eliminate the need of printing declaration one by one. The couriers may print all the

declarations in the batch or select the declarations to be printed by this facility to print the declarations both in standard or GCC formats.

You can find new service print courier batch which you can add from authorized user  account through manage service.

Yes, Now  the Mirsal 2 has  been modified to enable Ducamz clients to retrieve the

vehicles details from DUCAMZ FZ Transit In declarations into the subsequent

declarations, thus eliminating the redundant data entry load from the clients. Instead of

the earlier vehicle ID used in Mirsal 1, Mirsal 2 will use the chassis number as the unique

key in all declarations and validate all declarations against the chassis number.

Ducamz clients are advised to ensure that they fill in the complete details of the vehicles

in FZ Transit Declarations, so that they do not need to enter the details again in the

subsequent declarations except the chassis number. You cannot use same chassis

number in any other declaration and also you cannot use reference declaration number

which has been submitted for cancellation or amendment.

There are 2 payment options available for making custom bill payments online.

  1. CDR Account - Direct debit account or SG account
  2. E-Payment (Credit card, Direct Debit or e-dirham) 

You can check the status of your declaration from the Declaration – Search service

using the declaration number or Client Reference Number.

Incase where a clearing agent does clearance, the importer has to get a Mirsal 2 code.

However he does not need a digital certificate. Instead an authorization letter has to be

prepared on the importer company’s letterhead along with a company stamp and

authorized signature. An approval stamp from customs has to be obtained on the same.

This has to be kept with the clearing agent and produced as and when customs asks for it.

  • Commercial Invoice
  • Packing list
  • Certificate of Origin
  • Delivery Order
  • Bill of Lading (sea and air)
  • Manifest (land)

Passengers must declare all kinds of goods when the value exceed 3000 AED and the declaration for personal belonging less than 3000 AED is not required.

A cargo transfer declaration submitted by a declarant or his representative describing the elements identifying the declared cargo and quantity thereof in details according to the provision of the law.

In order to apply for the report, you need to make sure that you have the service

“request report” assigned to your user ID.

If you don’t have the service, you can add it using the authorized person login from

Request -> Amend Profile -> manage services -> then add the service “request report”

to the required user.

Then you can access the service from Request – Request reports select the service type

as Declarations statement – choose he desired date range and submit to make the


Charges will be applied 25 AED per 1 unit (month).

Cargo Transfer is a Customs procedure to move the consolidated cargo from one Cargo handler to another Cargo handler located in same Customs zone or different Customs zone for the purpose of de-consolidation

Yes, it’s mandatory to cancel the old card.

Note: you will not be able to submit the new request using the same passport details or

the user details unless you cancel the old card.


There are five Cargo Transfer Types, depending upon the purpose of clearance.

The following list the types of Cargo Transfer:


Sl. No Cargo Transfer Type Purpose Transferor Transferee



Cargo Transfer from CTO to CH

( Same Location)

Covers the cargo movements from Cargo Terminal Operator (CTO) to Cargo Handler (CH) where both are in the same physical location




Cargo Transfer from CTO to CH

( Different Location)

Covers the cargo movements from CTO to CH where CTO and CH are in two different Customs Zones CTO CH
03 Cargo Transfer from CH to CH (Same Location) Covers the cargo movements from Cargo Handler to Cargo Handler where both are in the same physical location CH CH



Cargo Transfer from CH to CH (Different Location)

Covers the cargo movements from CH to CH where CH and CH are in two different Customs Zones





Cargo Transfer from CTO to CTO (Different Location)

Covers the cargo

movements from CTO to CTO where CTO and CTO are in two different Customs Zones



Submitting Cargo Release is performed against a cleared Cargo Transfer Request done by a Transferor to inform Customs that the physical cargo has been released from their premises.

To top up your CDR account online go to Mirsal II services –> Bill payment –>

Select your CDR account and process the payment.

If you don’t have the service, you can add it using the authorized person login from

Request-> Amend Profile -> manage services -> then add the service “Bill Payment” 

to the required user.

Submitting Cargo Receipt is performed against a cleared Cargo Transfer Request done by a Transferee to inform Customs that the cargo has been received physically from the Transferor.

You can submit an online request to Tariff department to provide you the right HS code

based on your goods description.

To apply for this service you can go to Dubai Trade portal –> Service center –>

Dubai customs –> Request goods classification.

Charges applicable 25 AED per one HS code.

The Cargo Transfer Request will be sent to Customs‟ Exception Handling Group for investigation and may necessitate appropriate measures to ensure compliance..

Virtual Guarantee Account is a type of Customs credit facility without any collateral from the customer. This facility is exclusively for the usage of Cargo Transfer requests purpose only

Customers requiring Virtual Guarantee Account can apply using Dubai Trade online facility.

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