Dubai Trade is an innovative, simple and secure portal that combines all electronic services provided by DP World, Economic Zones World and Dubai Customs. This single window provides exclusive electronic services to the trading communities aiming to be the online centric hub linking stakeholders through end-to-end trade supply chain.

The Shipping Agents, Freight Forwarders, Air Agents, Clearing Agents, Hauliers, Free Zone Companies, and Importer Communities can avail the services through Dubai Trade Portal.

Access to Dubai Trade portal and services are controlled. There are levels of access control.

Every one logging in has to provide valid username/password.

Secondly control is exercised on which user can access which service and this control is with the Company Administrator.

The information on the Portal is secure. A user can view only data relevant to his company. Also, your company’s administrator can decide which user can view or request.

Yes, Dubai Trade Portal is available 24x7 to serve your all needs. However, it may be shutdown for maintenance during off-peak hours. All such scheduled maintenance notifications are published on Dubai Trade Notice Board well in advance.

Dubai Trade Customer Care is working 24/7

For any assistance or clarification you can call Dubai Trade Customer Care team on 600 55 55 54 or send an e-mail to This email address is being protected from spambots. You need JavaScript enabled to view it. alternatively you can also create a Service Case through a link (Report Your Issues/Feedbacks) available on top of the right hand side of the login page

You go to Dubai Trade Home Page, Click on Training and Training Request. Fill the details and select the Training Course that you are looking for. Training department will inform you on the schedule.

User Management contains all Admin services of Company’s Administrator Account through which an Administrator controls the Sub-User creation and e-Service allotment.

Company’s Administrator has to create Sub-Users in order to use Dubai Trade services since his account is to manage the Sub-Users creation and e-Service Allotment.

Below are the steps to create Sub-User: Login with Administrator account Click on User Management Click on Create Sub-User Fill up the details that are requested Assign the desired services from Select Roles Click on Submit and Login after 5 minutes.

Yes, you can change the password for your User Id. To change the password of a user, click on Change Password under User Management Menu. Provide new password and submit your request. You have to logout and login after five minutes with your new password.

If you have forgotten your password you can either: Go to Service Centre >> Reset Password, this will display a screen where you will be asked to enter your user ID and registered email address. If your answers are correct then an email will be sent to the registered email address with a URL to renew your password OR Go to the login page and click on ‘Reset Password’ and follow the instructions

Login to www.dubaitrade.ae with your Admin User ID and go to User Management -> Update Profile -> Submit.

You can call Dubai Trade Contact Centre on 600 55 55 54 or send a request to This email address is being protected from spambots. You need JavaScript enabled to view it. with the following information: Company Name, Agent code/Account Number.

On receiving a request in writing on company’s letter head along with Trade License copy from an authorized person; our Customer Care team will change the necessary details of your new Administrator.

As of now you cannot delete a user on Dubai Trade. However, you can disable his access by using Enable/Disable User option provided under User Management of Company’s Administrator Account.

You have created the user successfully but have not allotted business services to the user. Go to Modify User option and select the appropriate user and allocate required services from Select Role and submit the request. Now if the user logs in, he will be able to view the services allotted to him.

No, Message Centre is available for all Dubai Trade users and cannot be disabled.

No, you cannot send attachments through the Message Centre.

Currently there is no limit and all messages will be available in your Inbox. However, you have the option to retain or delete any message as per your requirement.

The message will always be available in the Inbox until you selectively delete a message.

You can either forward your earlier message to the respective Addressee or can compose a new message providing Reference No. of your earlier communication.

Please report any fault/issue with Dubai Trade Message Centre to our Contact Centre on 600 55 55 54 or send an email to

You may contact Dubai Trade on 600 55 5554 or write an email to This email address is being protected from spambots. You need JavaScript enabled to view it..